Terms of service
Coastal Cubs Collective - Terms of Service
Last Updated: June 29, 2026
Welcome to Coastal Cubs Collective (“we,” “us,” or “our”). By accessing or using our website, services, products, appointments, workshops, SMS/text messaging, or any other services we provide, collectively called the “Services,” you agree to the following Terms of Service. Please read them carefully before using our website or Services.
ACCEPTANCE OF TERMS
By accessing our website, making a purchase, booking an appointment, registering for a workshop, communicating with us, or using any of our Services, you agree to be bound by these Terms.
You confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian.
If you do not agree with these Terms, do not use our Services.
CHANGES TO TERMS
We reserve the right to update, change, or replace these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Services after changes are posted means you accept the updated Terms.
PRODUCTS AND SERVICES
We strive to display accurate product descriptions, images, pricing, availability, and service information. However, we do not guarantee that all information is error-free, complete, current, or available at all times.
We may limit quantities, discontinue products, update product details, correct pricing or product errors, or refuse service for any reason permitted by law.
All purchases are for personal, non-commercial use unless explicitly approved by us in writing.
ORDER PROCESSING AND SHIPPING
Orders are processed Monday through Friday, excluding holidays. Processing times and shipping estimates are provided at checkout and may vary depending on demand, carriers, holidays, weather, or other circumstances outside of our control.
Once an order has shipped, Coastal Cubs Collective is not responsible for carrier delays, lost or stolen packages, incorrect shipping information submitted by the customer, or delivery issues caused by the carrier.
Customers are responsible for ensuring their shipping address is accurate at checkout.
IN-STORE PICKUP
If you select in-store pickup, you are responsible for picking up your order during our posted business hours or by making arrangements with us.
We may contact you by email or phone regarding pickup availability, pickup reminders, order status, or related customer support. Where you have provided consent to receive SMS/text messages, we may also contact you by SMS/text message regarding pickup availability, pickup reminders, order status, pickup ETA, or related customer support.
Please wait for confirmation that your order is ready before coming to pick it up.
RETURNS, REFUNDS, AND EXCHANGES
We accept returns in accordance with our Return Policy displayed on our website.
To be eligible for a return, items must generally be unused, unwashed, in original condition, in original packaging when applicable, and returned within the timeline listed in our Return Policy.
Certain items may be final sale or non-returnable due to safety, hygiene, manufacturer restrictions, or other reasons stated at the time of purchase.
We reserve the right to refuse returns, refunds, or exchanges that do not meet our policy requirements.
PRICING AND PAYMENTS
We accept major credit cards and other payment methods displayed at checkout.
Prices are subject to change without notice.
If an item is listed at an incorrect price or with incorrect information, we reserve the right to cancel, refuse, or adjust the order before fulfillment.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
APPOINTMENTS, WORKSHOPS, AND SERVICES
Coastal Cubs Collective may offer appointments, workshops, classes, consultations, car seat-related services, product education, cleaning/detailing services, or other in-store or customer support services.
Availability, pricing, cancellation rules, and service details may vary.
By booking or attending an appointment, workshop, or service, you agree to follow all instructions, safety guidelines, and store policies provided by Coastal Cubs Collective.
Educational information, product guidance, and car seat-related information are provided to the best of our ability, but the customer remains responsible for reviewing product manuals, vehicle manuals, manufacturer instructions, and applicable safety guidance.
INTELLECTUAL PROPERTY
All content on our website, including logos, branding, product photos, descriptions, graphics, videos, text, designs, and other materials, is owned by Coastal Cubs Collective or used with permission and may be protected by copyright, trademark, or other intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without written permission.
USER CONDUCT
By using our Services, you agree not to engage in fraudulent activity, misuse website features, attempt to hack or disrupt our website, upload harmful code, use our Services for unlawful purposes, or interfere with another customer’s use of our Services.
Violations may result in suspension or termination of access to our Services.
PRIVACY POLICY
Your privacy is important to us. Personal information is handled in accordance with our Privacy Policy, which explains how information is collected, used, stored, and shared.
Our Privacy Policy is available at:
https://coastalcubscollective.com/policies/privacy-policy
THIRD-PARTY LINKS
Our website may include links to third-party websites, platforms, products, services, or resources.
We are not responsible for third-party content, third-party privacy practices, third-party terms or policies, or any purchases, interactions, or issues involving third-party websites or services.
Use third-party links and services at your own risk.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Coastal Cubs Collective is not liable for indirect, incidental, special, or consequential damages, losses from use or inability to use the Services, carrier delays, lost packages, delivery issues, customer misuse of products, failure to follow manufacturer instructions, or product issues after delivery or pickup except as required by applicable law.
Our liability is limited to the amount you paid for the product or service in question.
INDEMNIFICATION
You agree to indemnify, defend, and hold Coastal Cubs Collective harmless from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our Services, violation of these Terms, violation of any law or third-party rights, information you provide to us, or failure to follow product instructions, safety guidance, or manufacturer directions.
SMS/TEXT MESSAGING TERMS AND CONDITIONS
By providing your mobile phone number to Coastal Cubs Collective and giving consent to receive SMS/text messages, you agree to receive one-to-one SMS/text messages from Coastal Cubs Collective related to your interaction with our business.
SMS/text messages may include order updates, pickup notifications, requests for your pickup ETA, appointment confirmations, workshop registration confirmations, workshop reminders, product availability follow-ups, customer support responses, cleaning/detailing service updates, and questions related to your order, appointment, workshop, or product inquiry.
Customers may opt in to SMS/text messages by texting our business phone number, calling our business and verbally consenting to receive SMS/text messages, providing their mobile phone number during an in-store conversation and consenting to receive SMS/text messages, providing their mobile phone number during customer support communication and consenting to receive SMS/text messages, or providing their mobile phone number where an SMS opt-in option is presented.
Staff may also ask for consent, such as: “May we text you updates about your order, pickup, appointment, workshop, or product question?”
Message frequency varies based on your interaction with Coastal Cubs Collective.
Message and data rates may apply.
You may reply STOP to opt out of SMS/text messages at any time.
You may reply HELP for help.
You may also contact us for help at coastalcubscollective@gmail.com, call us at 949-386-3031, or visit us at 1745 Newport Boulevard, A, Costa Mesa, CA 92627.
Consent to receive SMS/text messages is not a condition of purchase.
Mobile opt-in information, SMS consent, and mobile phone numbers collected for SMS/text messaging purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
All other data-sharing categories in these Terms exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.
SMS/text messaging may be provided through third-party service providers, phone carriers, or technology vendors that help deliver messages. These providers may process SMS-related information only as needed to provide SMS/text messaging services on our behalf and not for their own marketing or promotional purposes.
OPTING OUT OF COMMUNICATIONS
You may opt out of promotional emails by using the unsubscribe link included in our emails.
For SMS/text messages, you may reply STOP to opt out at any time.
After opting out of SMS/text messages, you may receive a confirmation message that your opt-out request has been processed. After that, you should not receive further SMS/text messages from us unless you opt back in.
You may reply START to opt back in, where supported.
TERMINATION
We may suspend or terminate access to our Services at any time if we believe you have violated these Terms, misused our Services, provided false information, engaged in harmful behavior, or violated applicable law.
GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
CONTACT INFORMATION
If you have questions about these Terms, our Services, or SMS/text messaging, please contact us at:
Coastal Cubs Collective
1745 Newport Boulevard, A
Costa Mesa, CA 92627
United States
Email: coastalcubscollective@gmail.com
Phone: 949-386-3031
Website: https://coastalcubscollective.com